Refund & Cancellation Policy
This policy explains how cancellations, amendments, and refunds are handled for bookings made through SetMyTrip.
Cancellation Window
Cancellations are generally accepted if the request is made within 3 days of booking, unless a supplier-specific policy applies.
Refund Processing
- Approved refunds are processed within 5 business days.
- The refund will be credited to the original payment method.
- Bank and payment gateway settlement times may vary.
Non-Refundable Components
- Permit fees and government charges
- Ferry, flight, or cruise tickets where supplier rules do not allow refunds
- Peak season hotel bookings and special event reservations
Force Majeure
Refund eligibility may change in cases of weather disruptions, natural disasters, transport suspension, strikes, or government restrictions.
Support
For cancellation and refund assistance, contact SetMyTrip through the official support details listed on the website.